ipNX Nigeria Limited Ongoing Recruitment, April 2018

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the following positions below:

Job Position: Marketing Communications Executive
Job ID: 37
Job Location: Lagos
Department: Marketing
Function: Marketing Communications
Reporting to: Executive Director, Corporate Services

Purpose of the Job (Brief)

• The marketing communications executive is involved in developing marketing activities to promote a product, service or idea. It involves planning, advertising, public relations, research and event organization.

Expected Key Results
Networking:

• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Liaising with a range of stakeholders including customers, colleagues, suppliers and agencies.
• Communicating with target audiences and managing customer relationships.
• Maintaining media relations.

Market Research:

• Evaluating marketing campaigns.
• Arranging the effective distribution of marketing materials.
• Contributing to, and developing, marketing plans and strategies.

Budget:

• Managing marketing budget.
• Develop an annual marketing plan in conjunction with the regional sales departments. This should detail the year’s activity to meet agreed company objectives.
• To deliver all marketing activities within the agreed budget.

Reporting & Database Management:

• Maintaining and updating databases.
• Creative Design.
• Writing and proofreading.
• Organizing photo-shoots.

Digital Marketing:

• Create and upload copy and images for the organization’s website.
• Contribute to company and industry blogs and manage e-communications.
• Keep up to date with current digital trends.
• Participating in general marketing activities.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit B.Sc./ HND in Marketing, Mass Communications, Business Administration and other Social Science related courses.
• Masters in Marketing is an added advantage.

Work Experience:

• 2years experience relevant experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Motivation
• Nimble Learning
• Attention to detail and accuracy
• Customer Relationship Management
• Ability to work on many projects at once
• Ability to be a Team player
• Business-related computer skills including knowledge with PowerPoint, Excel and Word
• Excellent communicator with ability to influence and persuade across all levels of the organization

 

Job Position: System Administrator
Job ID: 38
Location: Lagos
Department: Information Systems and Technology
Sub Division: Information Systems & Technology
Job Function: System Administration
Reporting to:Head, Information Systems & Technology
Travel Frequency: Occasional

Purpose of the Job

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results

• Provide Tier II/other support
• Participate in disaster recovery planning and testing
• Identify approaches that leverage our resources and provide economies of scale
• Administer server’s infrastructure in accordance with standards and project/operational requirements
• Identify and promote best systems administration practices and patterns
• Perform continuous system monitoring

Educational Qualifications & Functional Skills

• Minimum of 2.1/Upper Credit Bachelor’s Degree or equivalent in Engineering or Information Technology or Computer Science
• Systems Administrative role in Linux environment
• Previous years of experience working in ISP environment

Work Experience:

• Experience deploying and administering web servers – Apache/Nginx/Tomcat
• Working knowledge of cloud technologies like OpenStack, a plus
• Experience with Dev/Ops tooling to build, configure and deploy, a plus
• Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
• Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
• Experience supporting a high traffic customer facing website infrastructure
• Linux, Windows Server, Solaris administration experience necessary, in that order of preference
• Experience with scripting, installation and migration concepts – in Bash, Perl, Python
• Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
• Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
• Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

• Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
• Project management skills a definite asset
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Strong understanding of the organization’s goals and objectives
• Problem solver
• Ability to work under pressure
• Customer Focus
• Tech savvy
• Team work

 

Job Position: System Analyst/Developer – BPM, BI & Data Analytics
Job ID: 39
Job Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and development
Reporting to: Head, Information Systems & Technology
Travel Frequency: Occasional

Purpose of the Job

• Primary responsibility to provide systems analysis, integration and java programming support for corporate initiatives on business intelligence, data analytics and business process automation using jBPM.

Expected Key Results

• Develop and build applications and business process automation tools
• Ensure feasibility and usefulness of projects
• Reporting

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

• 2+ years of experience in Java development
• Experience with Apache/tomcat
• Experience on Web Services development including (REST/SOAP, WSDL/XML, and JSON)
• Strong integration skills
• Hands on experience in designing and developing applications using Java EE platforms
• Experience with various open source SQL/Non-SQL databases – MySQL, Postgres, etc
• Experience defining & modeling BPMN 2.0 based Business processes on jBPM platform, a big advantage
• Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Perl, a plus
• Experience in the Spring Framework and working knowledge of HTML5, CSS 3, JavaScript, AJAX
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git)

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

 

Job Position: Account Manager
Job ID: 36
Locations: (Lekki/ Ikeja/ Victoria Island/ Apapa) Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Other Purpose:

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development

 

Job Position: Customer Advocacy Centre Team Lead
Job ID: 43
Location: Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of the Customer Advocacy Centre
Reporting to: Head, Customer Experience & Advocacy

Purpose of the Job

• To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results

• Customer Satisfaction
• Quality Assurance Monitoring
• Implement Service Standards
• Advocate for Customers
• Service Delivery Performance Measurement
• Workforce Management

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor’s Degree in social sciences.

Work Experience:

• Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction.
• Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
• Ability to demonstrate a mature understanding of key business needs.
• Excellent documentation and PowerPoint presentation skills.
• Good project and time management skills – Ability to work independently and manage one’s time.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Knowledge of business and management principles involved in strategic planning and resource allocation.
• Good interpersonal, work flow management and communications skills.
• Experience in similar roles within IT or Hospitality environment, preferably both.
• Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.

Other Requirements:

• Customer Focus
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Excellent Decision Quality

 

Job Position: i-Shop Supervisor
Job ID: 42
Location: Lagos
Department: Customer Experience & Advocacy
Function: Customer Experience & Advocacy
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job

• The i-Shop Supervisor will manage all i-shops (company owned retail and friendship outlets) prospects and customers to maximize customer acquisition and also help with customer retention.

Expected Key Results

• Customer Advocacy
• Customer Engagement
• Training
• Customer Retention
• Process Flow and documentation
• Reporting.

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor’s Degree in business or  social science related discipline.

Work Experience:

• 5 -7 Years cognate sales, customer service experience.

Other Requirements:

• Customer Focus
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Excellent Decision Quality.

 

Job Position: Social Media Officer
Job ID: 41
Location: Lagos
Department: Customer Experience & Advocacy
Function: Create and maintain ipNX presence on social media.
Reporting to: Customer Experience Analyst
Travel Frequency: Nil

Purpose of the Job

• To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

• Elicit concrete information from customers via surveys and campaigns
• Identify online threats, escalations and business enquiries
• Analysis/Reporting
• Manage customer complaints and expectations on social media platforms
• Generate brand awareness
• Identify trends on social media
• Carry out other responsibilities as assigned

 Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor’s Degree in social sciences preferably  public relations, marketing, social media management or business communications.

Work Experience:

• Team player
• Drive results
• Cultivate Innovation
• Online reputation management
• Resilience
• Minimum of 1-2 years related experience.
• Other Requirements:
• Strong analytically skills
• Proficient use of CorelDraw
• Graphic design skills
• Knowledge of digital media as it relates to branding
• Strong communication – both verbal & written and inter-personal skills
• Tact and a good sense of humor
• A passion for all things digital
• Hardworking  and Extremely organized
• Self-motivated

 

Job Position: System Analyst/Developer – OSS/BSS
Job ID: 40
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and development
Reporting to: Head, Information Systems & Technology
Travel Frequency: Occasional

Purpose of the Job
Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results:

• Develop  and build software and applications
• Ensure feasibility and usefulness of projects
• Reporting.

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies and user interface
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git).
• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
• Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
• Strong integration skills

Other Requirements:

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

 

Job Position: Network Support Engineer
Job ID: 44
Location: Garki, Abuja
Department: Group Infrastructure Unit
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: Occasionally

Purpose of the Job

• To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

• Establishing and managing end-to-end connectivity for banks and other corporate bodies.
• Installation, configuration and integration of new clients into the network.
• Providing adequate back-end support for field engineers.
• Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
• Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
• Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).

Educational Qualifications & Functional Skills

• Minimum of 2.2/Upper Credit Bachelor’s Degree in Computer Engineering /Electrical Engineering or Computer Science.

Professional Qualification:

• CCNA, CCNP

Work Experience:

• Minimum of 1 year experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

 

 

Job Title: Performance Management Specialist
Job ID: 47
Location: Lagos
Department: Human Capital Management
Function: Performance Management
Reporting to: Executive Director, Corporate Service
Travel Frequency: Occasionally

Purpose of the Job

• The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.

Expected Key Results

• Monitor performance
• Measure performance against company’s defined competences.
• Reporting
• Software Management
• Knowledge transfer
• Workforce Development
• Productivity Measurement

Educational Qualifications & Functional Skills

• Knowledge of project management principles, tools, and techniques.
• Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
• Ability to develop and use of work simplification methods and statistical procedures.
• Experience and knowledge in Data Analytics.
• Minimum 2.2/Upper Credit Bachelor’s Degree in Human Resources, Social Science, Arts & Humanities and other related field.
• Sound knowledge of employment laws, regulations, and statutes.
• Best practices relating to employee performance management.
• Knowledge of human resources management principles, practices, and procedures.
• Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
• Effectively communicating, both orally and written.

Work Experience:

• 4 years’ experience in performance management.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

 

 

Job Title: Retail Sales Manager
Job ID: 31
Location: Lagos Island, Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Retail Sales
Travel Frequency: Rarely

Purpose of the Job

• The Retail Sales Manager (RSM) is responsible for driving sales increase of all IPNX retail products (FOS) in given territory.
• She/he is tasked with the responsibility to develop and grow customer numbers by recruiting new subscribers through personal engagement, team leads and direct sales executives (DSE)
• The RSM is responsible for building relationships with customers most especially SME’s and grow their portfolios by increasing revenue generated from their portfolios
• The RSM manages her/his people for success and must develop the territory and be the highest source of information about that territory.

Expected Key Results

• Actively and successfully manage the sales process: lead generation; solution pitch; negotiation; close.
• Drive an different sales activities in the given territory.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Works in collaboration with the team, developing good working relationships.
• Achieve territory sales target.
• Achieve 60% uptake in streets, estates and MTU’s.
• Drive direct sale executive (DSE) to achieve their set target.
• Train and mentor DSEs.
• Manage, maintain and grow a pipeline of qualified prospects or almost completed deals.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

 

Job Position: Team Lead, Strategic Accounts
Job ID: 32
Location: All Branches (Nigeria)
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Corporate Sales
Location: All Branches
Travel Frequency: Rarely

Purpose of the Job

• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The team lead, is responsible for all strategic accounts and must be the most trusted source of information for all strategic account.
• The Team Lead, Strategic Account is responsible for managing account managers responsible for the different strategic accounts.
• The team lead protects revenue, secures new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience

 

Job Position: Territory Manager, Island
Job ID: 33
Location: Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Corporate Sales
Travel Frequency: Rarely

Purpose of the Job

• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The territory manager manages and oversee account managers working within the given territory.
• The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.

Expected Key Results:

• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
•  Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Educational Qualifications & Functional Skills

• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Excellent Decision Quality.

 

Job Position: NYSC, Pre-Service & I.T Internship
Job ID: 18
Location: All Branches (Nigeria)
Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology
Reporting to: Supervisor
Function: As applicable to requesting unit
Travel Frequency: Occasional

Introduction of the Job
The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:

• Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
• Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.
• To offer the opportunity to work with someone who can become a mentor for you – not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.

Deliverables;

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies):

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder’s qualification.

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum)/BSC(2.2 minimum)/ HND(Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience

 

Job Position: Account Manager
Job ID: 35
Location: Port Harcourt, Rivers
Department: Network Services Divison
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action oriented
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Developmeny

 

Job Position: Network Management Engineer
Job ID: 17
Location: Lagos
Department: Group Infrastructure Unit
Function: Network Management
Reporting to: Head, Monitoring and Command Centre
Travel Frequency: Occasional

Purpose of the Job

• To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.

Expected Key Results (Detailed KPIs)

• Application development
• Server/Application Administration
• Network Device backup
• Dashboard development
• Reporting
• Network Monitoring
• Escalation
• Network Operations

Educational Qualifications & Functional Skills

• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Open Source software customization.
• Knowledge of current IT trends and technologies in software development.
• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
• Ability to leverage technology to develop and enhance functional competencies
• Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
• Ability to learn new things quickly.

Work Experience:

• Experience in Linux and monitoring system environment
• Sound understanding and extensive experience in SNMP. TR-069 and network management
• Experience in Perl, PHP, and Python
• Other Requirements:
• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

 

Job Position: Head, Customer Loyalty & Retention
Job ID: 46
Location: Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of Retention unit.
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job

• To proactively build relationships with customers.
• This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues and educating on available products and services, supervising all activities of the customer retention unit.
• Identify /execute retention strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.

Expected Key Results:

• Reduce customer churn.
• Increase customer loyalty.
• Customer Retention
• Elicit concrete information  from customers via surveys and campaigns.
• Request processing for customers
• Complaint tracking

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor’s Degree in Social Sciences.
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
• Professional Qualification in Customer Experience Management an added advantage.

Work Experience:

• 3+ years of customer loyalty and retention experience.
• Data analysis experience using Excel with pivot tables and statistical analysis.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision

 

Job Position: Content Development Officer
Job ID: 45
Location: Lagos
Department: Customer Experience & Advocacy
Function: Ensure regular rich content development for all online touch points.
Reporting to: Head, Customer Experience & Advocacy

Purpose of the Job

• To research, write, coordinate and design materials that work together cohesively to inform and promote the company and its services.
• To create, improve and maintain contents to achieve business goals, develop and share content to raise brand awareness and monitor web traffic.

Expected Key Results

• Content Development
• Copyright  Compliance
• Communication
• Information Dissemination
• Other Duties Assigned

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit Bachelor’s Degree in Journalism, Communication or Social Science.
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
• Professional Qualification in Customer experience management an added advantage.

Work Experience:

• Minimum of 2-3 years of varied experience in content development related positions.
• Excellent communication and writing skills
• Good listening skills
• Multitasking abilities
• Ability to work independently
• Fairly good knowledge of HTML, Photoshop, Dreamweaver, Macromedia flash, MS- FrontPage etc. would be of benefit in this profession.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

 

Job Position: Network Implementation & Support Engineer
Job ID: 48
Location: Trans Amadi Estate, Port Harcourt
Department: Group Infrastructure Unit
Function: Implementation & Support
Reporting to: Team Lead, Operations & Maintenance (East)
Travel Frequency: Occasionally

Purpose of the Job

• To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.

Expected Key Results

• Corporate/FOS Incident Management
• Preventive Maintenance
• Re-sale Engineering
• Report Management
• Back Office Support
• Project Implementation Management
• Inventory Management

Educational Qualifications & Functional Skills:

• Minimum 2.2/Upper Credit Bachelor’s Degree in Computer Engineering,  Electrical Electronics or any IT related degree
• Customer centric and stakeholders’ management
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Work Experience:

• At least 2 years in telecommunications industry.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

 

Job Position: NMS Engineer – Software Development
Job ID: 29
Location: Lagos
Department: Group Infrastructure Unit
Sub Division: Monitoring and Command Centre
Job Function: Software Development
Reporting to: Manager, Monitoring and Command Centre
Travel Frequency: Occasional

Purpose of the Job

• To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.

Expected Key Results (Detailed KPIs):

• Application development
• Server/Application Administration
• Project Management
• Dashboard development

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Open Source software customization.
• Knowledge of current IT trends and technologies in software development.
• Ability to learn new things quickly.
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
• Ability to leverage technology to develop and enhance functional competencies
• Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
• Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.

Work Experience:

• Experience in Linux and monitoring system environment
• Sound understanding and extensive experience in SNMP. TR-069 and network management
• Experience in Perl, PHP, and Python

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

 

Job Position: Retail Territory Manager
Job ID: 20
Location: Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Retail Manager, Global
Travel Frequency: Rarely

Purpose of the Job

• The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking/hunting out new clients & businesses within the assigned territory.
• The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.

Expected Key Results (Detailed KPIs)

• Train and mentor DSEs.
• All DSEs must achieve 10 new subscribers monthly.
• Organise review sessions once a week.
• Organise Training sessions twice a month.
• Collate DSE sales and competitive intelligence reports and submit to Head, NSD.
• Achieve sales targets by developing new business with existing and potential clients within the territory.
• Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
• Ensure all required KYC customer requirements are met.
• Drive Direct Sales Executives (DSEs) to achieve their set target.
• Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close.
• Attendance at industry related meetings/events and/or seminars.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Works in collaboration with the team, developing good working relationships.
• Ensures compliance with ipNX values, policies, and standards, and ensures compliance with all local statutory requirements.

Educational Qualifications & Functional Skills

• B.SC/HND in Engineering / Computer Science / Marketing / Sales / related disciplines (Minimum of 2.2/Upper Credit).
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 4 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focused
• Understanding of Retail Sales.
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development

(Additional requirements for AMs and above):

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

 

Job Position: ipNX Technical Support Engineer (i-TAC Engineer)
Job ID: 22
Location: Lagos
Department: Network Services Divison
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engine Engineering, CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

 

 

Job Title: Network Implementation/Support/Integration Engineer
Job ID: 16
Location: Ikeja, Lagos
Department: Group Infrastructure Unit
Sub Department:  Network Infrastructure Unit
Directly reports to: Head Operations & Maintenance(WEST)
Directly supervises: IT, Corp Members, Outside Plant and riggers

Job Responsibilities

• Provide technical expertise and leadership in the area of IP network design, implementation, optimization, and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
• Work closely with related departments, partners, and Vendors to deliver high quality and reliable network performance.
• Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
• Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
• Recommend and modify network configuration to improve efficiency and cost effectiveness.
• Configure network and/or third party software application programs to provide improved response time and/or quality.
• Recommend network database policies and procedures.
• Ensure that the network is fully operational and appropriately integrated for access with other systems.
• Analyze and monitor network activity to ensure optimal network operation.
• Monitor network traffic, usage, and performance.
• Run diagnostics to forecast performance thresholds.
• Perform analysis of network efficiency, traffic routing and troubleshoot network/system failures.

Requirements
Academic:

• B.Eng in Computer Engineering, Electrical Electronics or any IT related Degree.

Professional:

• CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network  Professional)

Experience:

• 3 years and above

Competence
Skills:

• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, and members of team.

Knowledge:

• Design and analytical troubleshooting of LAN, WAN network and Internet data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (DC and AC) architecture and interconnectivity of relevant power devices/components.
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to- Point and Point-to- Multipoint technologies is desirable
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter- departmental negotiations, consensus building to reach common technical solutions.

Personal Attributes:

• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with my own initiative with minimal supervision and also as a part of a team.
• Good customer relations.

Working Conditions

• Status: Permanent
• Work Schedule: 8-5
• Travel Requirements: Occasional
• Supervisory Responsibilities: Coordinating of IT, NYSC Corp members, Outside Plant Technicians and Riggers to ensure day to day engineering operations (implementation and support).

 

 

Job Title: Business Analyst
Job ID: 24
Location: Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, NSD
Location: Global
Travel Frequency: Rarely

Purpose of the Job

• The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
• Understand the structure, policies, and operations of the division’s service delivery operations.
• Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs)

• Business Scope and Specification Management
• Conduct feasibility studies, from a technological and organizational perspective, and document findings
• Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
• Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
• Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
• Market Assessment and Competitive Analysis
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment;
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