IT Support / Maintenance Officer Job at Dreams by dv8
Dreams by dv8 is a luxury Hotel, Bar and Restaurant chain in the heart of Surulere, a new way to experience the city. a place for the curious and courageous to dig deeper, finding inspiration in every unscripted adventure with no guide-books required.
We are recruiting to fill the position below:
Job Position: IT Support / Maintenance Officer
Job Location: Surulere, Lagos
Employment Type: Full-time
Job Brief
- We are looking for an IT Support / Maintenance officer to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines.
- You will supervise the implementation and maintenance of our establishment’s computing needs.
- The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.
Job Responsibilities
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Respond within agreed time limits to call-outs
- Must understand computer components, such as motherboards, and networking components, such as routers and switches, in order to identify problems and introduce repairs or replacements.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
General Qualifications
- 3 - 5 years experience.
- A minimum of Bachelor’s Degree in Computer Science or Information Technology is required, relevant certifications is and added advantage.
- All Information Technology personnel members should have strong analytical and problem-solving skills.
- The ability to work in a team environment, to share information and to work under pressure are keys to success.
Skills:
- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- Problem-solving skills
- A strong customer focus
- The ability to prioritise your workload
- Attention to detail.
Method of Application
Interested and qualified candidates should send their CV and relevant certifications to: nofisat@dreamsbydv8.com using the Job Title as the subject of the mail.
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