Admin / Customer Service Officer Job at Willco Property Management

Willco Property Management is a leading property servicing company, providing service excellence in integrated facilities management, property management and maintenance solutions via our corporate divisions; WPM & WMS.

We are recruiting to fill the position below:

Job Position: Admin / Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Responding promptly to customer inquiries.
• Ensure customer satisfaction by prompt and complete resolution of complaints.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Compile regular reports on overall customer satisfaction.

Requirements

• Must have at least 2 years experience as an administrative or customer service officer.
• Must be available for immediate employment.
• Must reside around Lekki, Ikate or Ajah.
• First Degree from a reputable institution.

Educational Qualification:

• BSc Degree in any related discipline from a reputable institution. 

Skills:

• Excellent interpersonal skill.
• Excellent verbal and writing skill.
• Strong administrative and organizational skill.
• Must demonstrate ability to work effectively under high-stress environment.
• Must demonstrate ability to interact with and manage key stakeholders.
• Must be computer literate (proficient in the use of Word, Excel).
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of clients.
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: careers@willcoonline.com using the Job Title as subject of email.

Note: Only suitable candidates will be contacted.