BO Engineer Job at Lightbridge Communications Corporation

Lightbridge Communications Corporation (LCC), is a Tech Mahindra Company. In Feb. 2015 LCC was acquired and is now part of Tech Mahindra's Network Services. Tech Mahindra is a USD 3.4 billion company providing services to 649 global customers including Fortune 500 companies, employing 100,000+ professionals across 51 countries. Today, Tech Mahindra is the largest independent, technology agnostic services company offering comprehensive services spanning the entire network life-cycle.
We are recruiting to fill the position below:

Job Title: BO Engineer
Job Location:
Nigeria

Job Description


  • Ensure all agreed contractual and non contractual performance KPI's are reported and delivered as per the HU Business model.
  • Setup up and ensure conducting Weekly governance management setup with customer and addressing all issues in issue log as per Agreed timelines
  • Procatively making improvement / Handling plans for:
    1. All KPI's not meeting the SLA/WLA's ,
    2. Handling of special events ,
    3. Regulatory performance and guideline adhearence.
    4. Network Security implementation
  • Daily monitoring of the networks
  • Taking corrective action accordingly.
  • Ensure preventive maintenance.
  • Checking repeated outages.
  • Provide technical support to circle for TX related issues from Customer and NOC Sharing findings of other circle issues.
  • Co-ordinate with TAC for the resolution of circle issues.
  • Provide support to circle team and ensure getting timely KPI outage, SLA and site signoff.
  • Ensure Spare parts availability through customer and SPMS department in circles.
  • Formulate the competence development guideline for the MS Radio Ops delivery X.
  • Implementation of audit tracker
  • Ensure standardisation of processes and cganges as agreed with the customer incorporated, educated and complied to by circle and NOC teams