Call Center Agent Job at Daytona
Daytona is a leading company in the retail industry.
We are recruiting to fill the position below:
Job Position: Call Center Agent
Job Location: Lekki Phase I, Lagos
Employment Type: Full-time
Responsibilities
- Answer incoming calls and respond to customer’s emails
- Upsell products and services.
- Complete call logs and reports.
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Other duties as assigned.
Qualifications
- Candidates should possess a minimum of OND / NCE qualification with a minimum of 2 years work experience.
Salary
N60,000 - N80,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: daytonahr247@gmail.com using the Job Title as the subject of the email.
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