Call Centre Agent Job at Wellness Healthcare Group

Wellness Healthcare Group is a leading Nigerian Healthcare Service Provider that is passionate about delivering quality healthcare and improving healthcare delivery through affordable and seamless services that impact on promoting general wellbeing in Africa.

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Lagos

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Build sustainable relationships and engage customers by taking the extra mile
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Keep records of all conversations in our call center database in a comprehensible way

Requirements

• Required qualifications-OND or NCE
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Familiarity with the use of MSoffice suite
• Preferred candidates must reside within Gbagada.

Salary
N40,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: hr@wellnesshealthcare.com.ng using the Job Position as the subject of the mail.