Client Service Representative

Grand Financial Services Limited is a consulting company that brings together a number of experts in various fields of business. It was established with the aim of providing support to companies, government and non-governmental organizations in the form of business consulting and innovation support.

We are recruiting to fill the position below:

Job Position: Client Service Representative
Job Location: Lagos

Detailed Description

• We are looking for action-oriented, flexible problem solvers to assist our potential and exciting clients with their queries.
• Associates interact directly with clients over phone,email and courtesy visit when necessary.
• We are looking for team members who can manage multiple tasks at a time and work with all departments to ensure that we grow as a company and continuously improve our services for our clients.

Responsibilities

• Represent the brand of service in a professional and friendly manner.
• Empathise with and prioritise client needs, escalating issues to internal teams as appropriate.

Basic Requirements

• Bachelor's degree or higher
• Minimum of a year relevant experience in a customer service role
• Excellent oral and written communication skills
• Understanding of financial services
• Typing speed of 20wpm or above.