Customer Care Attendant Job at Superlative Fitness
Superlative Fitness company is recruiting qualified candidates to fill the position below:
Job Position: Customer Care Attendant
Job Location: Ojuelegba, Lagos
Employment Type: Full-time
Roles & Responsibilities
- Call customers after an order is placed.
- Provide knowledgeable and polite answers to inquiries regarding products.
- Assist clients on ordering.
- Deal with orders in the back office and liaise with logistics manager.
- Follow-up on orders and liaise with customers.
- Manage customer relationships utilizing our CRM tools.
- Assist customers with after-sales services.
- Resolve customers complaints.
- Communicate concisely our company policies to clients.
- Maintain and update regular client correspondence
Qualifications
- Minimum qualification - OND
- At least 1 year of experience in customer service role.
- We value work ethic, coach-ability, positive attitude, and past results you’ve delivered.
- Have you delivered results in a similar role in the past? If so, that’s what we’re looking for!
Requirements:
- Experience in communicating with 30+ customers per day (calls & social media)
- Integrity, self-awareness and adaptability.
- Excellent interpersonal and communication skills (verbal and written).
- Have experience using Google Drive, Email, Microsoft Office Suite (Words, Excel & PowerPoint), Zoom/Skype & Facebook (in general).
Preferences:
- Must be Female.
- Resides in Lagos state.
- Must have a working laptop and smartphone.
- Experience in an online business environment.
- Ability to work from home without being distracted.
- Copywriting skill is an added advantage.
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