Database and Customer Relations Executive Job at Rainbow Heritage Group Limited

Rainbow Heritage Group Limited is a company involved in various fields, including real estate development (residential and commercial), construction solutions, infrastructure development,facility management and project mangement. It operates in Nigeria and the United Kingdom, with a focus on projects in Port Harcourt and its surrounding area. Our vison is "To be the preferred urban and real estate group prroviding customised sustainble solutions driven by innovation and technology".

We are recruiting to fill the position below:

Job Position: Database and Customer Relations Executive

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Responsibilities
Database Management:

• Maintain and update customer information in the company’s CRM or database system.
• Ensure data accuracy, completeness, and security at all times.
• Generate regular reports and analytics on customer demographics, preferences, and interactions.
• Identify data trends to support marketing, sales, and business development strategies.
• Implement data cleaning and backup procedures to ensure database reliability.

Customer Relations:

• Serve as the first point of contact for customer inquiries, feedback, and complaints.
• Build and maintain strong, long-term relationships with clients.
• Coordinate communication between customers and relevant departments to ensure timely issue resolution.
• Follow up on customer satisfaction and develop strategies for customer loyalty and retention.
• Support customer onboarding and ensure a seamless client experience.

Marketing and Communication Support:

• Assist in developing and executing customer engagement campaigns.
• Maintain mailing lists and support email, SMS, or digital marketing initiatives.
• Track and report the effectiveness of customer outreach and feedback programs.
• Collaborate with marketing and sales teams to identify cross-selling or up-selling opportunities.

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Marketing, Information Management, or a related field.
• Proven experience in database management, customer service, or CRM administration.
• Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot) and Microsoft Office Suite (especially Excel).
• Strong organizational and analytical skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving and data interpretation abilities.

Key Competencies:

• Customer-focused mindset
• Data accuracy and integrity
• Team collaboration
• Confidentiality and professionalism
• Strategic thinking and initiative

Method of Application 
Interested and qualified candidates should send their CV to: admiin.rhg@gmail.com using the Job Position as the subject of the mail.