Customer Care Executive Intern Recruitment at Market Advantage Consulting
Market Advantage Consulting - Our client, a provider of technological-based trainings, software development and consultancy services for different organizations wants to fill the listed position:
Job Position: Customer Care Executive - Intern
Responsibilities
• Adhere to and manage the approved budget, maintain an orderly workflow according to priorities.
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
Requirements
• Experience in providing customer service support.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically.
• Strong client-facing and communication skills.
Method of Application
Interested and qualified candidates should forward their Applications and CVs to marketadvantageconsulting@gmail.com
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