Customer Experience Journey Strategist Job at ICS Outsourcing Limited
ICS Outsourcing Limited - Our client is recruiting suitable candidates to fill the position below:
Job Position: Customer Experience Journey Strategist
Job Location: Lagos
Employment Type: Full-time
Job Description
- As a Customer Experience Journey Strategist, you will play a critical role in enhancing our client's customer experience by developing and implementing effective strategies to improve their customers journey from start to finish.
- You will work closely with cross-functional teams, including marketing, sales, product development, and customer service, to ensure that every touchpoint with our client's customers is seamless, engaging, and memorable.
Requirements
- Bachelor's Degree in Business Administration, Marketing, or a related field. A Master's degree is preferred.
- Proven experience in customer experience management, with a focus on developing and implementing customer journey strategies.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- A passion for delivering exceptional customer experiences and a deep understanding of customer-centricity.
Salary
- Very attractive.
Similar Jobs
- Front Desk / Customer Service Officer Job at Brenhazy Limited
- Customer Service Representative Job at Janchine Nigeria Limited
- Cashier Job at Wasche Point Laundry Limited
- Ticketing Officer Job at Careers Verified
- Frontend Hostess Job at Amaiden Energy Nigeria Limited
- Relationship Manager Job at Keystone Bank
- Customer Data Management and Compliance Specialist Job at First Bank of Nigeria Limited
- Cashier Job at ZIM Integrated Shipping Services Limited
- Customer Relations Officer Job at Abuja Electricity Distribution Company
- Customer Care Representative Job at Next Gear Homes Limited