Customer Experience Manager Job at Value Edge Management Service Limited
Value Edge Management Service Limited is a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants.
We are recruiting to fill the position below:
Job Position: Customer Experience Manager
Job Location: Benin City, Edo
Employment Type: Full-time
Job Description
- Developing and implementing customer experience strategies that align with the company's overall goals.
- Ensuring that all customer communication channels are optimized and functioning well.
- Training employees to provide excellent customer service.
- Analyzing customer feedback and making recommendations for improvement.
- Identifying areas where the customer experience can be improved and implementing solutions.
- Collaborating with other departments to ensure a seamless customer experience.
- Measuring success through customer satisfaction surveys and other metrics
Requirements
- A Bachelor's Degree in Business Administration or related field.
- Excellent communication and interpersonal skills.
- Strong leadership and project management skills.
- Experience working in customer service or related field.
- A strong understanding of customer experience best practices.
- An analytical and creative mindset.
Method of Application
Interested and qualified candidates should send their CV to: Vedgerecruitment@gmail.com using the Job Position as the subject of the mail.
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