Customer Experience Officer Job at ARM Pension Managers (PFA) Limited

ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Abuja
Job type: Full-time
Department: Customer Experience

Job Summary

• Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

Requirements

• A first Degree in a relevant field.
• Must have 2-5 years of work experience.
• Previous experience in a similar role.
• Excellent verbal & phone communication skills, with active listening.
• Excellent relationship management skills and highly developed emotional intelligence.