Customer Experience Specialist Job at Jewels Leading Lights Academy

Jewels Leading Lights Academy is a 21st century school with 3 located in Abuja, we are Christ centered and inclusive. We have been on a high expansion mode for the past 5 years and wish to include wonderful talents into our team. If you are passionate about education please reach us.

We are recruiting to fill the position below:

Job Position: Customer Experience Specialist

Job Location: Gwarimpa Estate, Abuja (FCT)
Employment Type: Full-time

Mission


  • Contribute to the sustenance of the School brand by providing high quality customer care to all JLLA’s customers through assigned channels and designated process.

Description

  • Anticipate and identify customers’ needs and dissatisfaction for proactive customer engagement.
  • Actively engage in cross selling/up selling to increase the present value of customer.
  • Participate in and execute actions that affect the perception of customers in the overall school service.
  • Resolve complex issues that have results in a customer disconnection through negotiation while working within school policies and procedures.
  • Carry out Segmentation and analysis of nursery customer base to gain insights on potential implications on retention and acquisition.
  • Convert at risk customers to promoters and ensure good patronage.
  • Ensure growth in the net value of assigned customers across multiple segments
  • Liaise with the relevant teams on school activities and events for accurate feedback in a timely manner.
  • Build relationships with customers to overcome disagreements and increase retention.
  • Identify gaps through Customer feedbacks and engage the relevant support team in ensuring closure and service improvement.
  • Collect, organize and analyze data to assist in the decision-making of the Consumer Operations Support department along with other operational departments of the business.
  • Collaborate with external stakeholders in relation to marketing and event awareness activities.
  • Provide regular status and updates on all marketing programs/campaigns and present business cases,

Salary
N150,000 / month.

Method of Application
Interested and qualified candidates should send their most recent CV as well as a Cover Letter to: bservice.jlla@gmail.com using the Job Position as the subject of the email.