Customer Service / Administrative Officer Job at Pullus Africa Solutions Limited

Pullus is leveraging on data-driven technology to connect poultry farmers to affordable finance, better markets, advisory services, global best practices and quality inputs.

We are recruiting to fill the position below:

Job Position: Customer Service / Administrative Officer

Job Location: Mano, Kaduna
Employment Type: Full-time

Job Description


  • As the Customer Service / Administrative Officer at Pullus Africa, your primary responsibility will be to treat our customers and stakeholders as the royalty they are, leaving them with a lasting positive impression. Furthermore, you are to ensure that the office runs as smoothly as possible.

Responsibilities

  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Maintain complete and accurate customer correspondence data.
  • Assist in making major business decisions.
  • Develop and update client-related reports.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Manage and train resources to ensure quality and consistency of service to customers.
  • Schedule and conduct status meetings with appropriate development resources and customers.
  • Assist sales team in business acquisitions, planning, retention, and management.
  • Negotiate and manage agreements through the business contract process.
  • Identify and develop problem-solving methodologies to resolve customer issues.
  • Overseeing the relationship with customers handled by your team.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing our competition and strategizing accordingly.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Overseeing daily office operations, including managing schedules, appointments, and deadlines.
  • Handling communication, both internal and external, through emails, phone calls, and in-person interactions.
  • Establishing and maintaining efficient filing systems for easy retrieval of documents.
  • Assisting with HR-related tasks such as onboarding, maintaining employee records, and coordinating training sessions.
  • Handling routine issues and resolving administrative problems as they arise.
  • Maintaining and organizing records, documents, and files in an efficient and accessible manner.
  • Inputting and updating information into databases or spreadsheets.
  • Arranging and coordinating meetings, conferences, and events, including scheduling, logistics, and preparation of materials.
  • Making travel arrangements for staff members, including booking flights, accommodations, and transportation.
  • Managing office supplies, ordering new stock, and ensuring adequate availability of necessary resources.
  • Coordinating IT support, managing office equipment, and ensuring the functionality of technology resources.

Requirements

  • Bachelor's Degree in related field
  • Minimum of 2 years of in Customer service and Administration
  • Proven experience in a communications role, preferably in a corporate or organizational setting.
  • Knowledge in social media strategies and best industry practices
  • Creative, innovative, and detail-oriented
  • Graphic design skills a plus
  • Proficiency in digital communication tools and social media platforms.
  • Outstanding written and oral communications skills
  • Crisis management experience is a plus.
  • Excellent work ethic
  • Bi-lingual ability is an added advantage.
  • Resides in Kaduna

Salary
N120,000 - N350,000 / month.

Note: Only qualified applicants will be shortlisted.