Customer Service / Call Center Reporting Officer Recruitment

The Outsource Company Limited is a BPO company with an international contact center in Abuja and Lagos.

We are recruiting to fill the position below:

Job Position: Customer Service / Call Center Reporting Officer

Job Location: Wuse Zone 5, Abuja (FCT)

Job Description

• Collecting raw data from various systems and use it in analysis that support decision making process
• Prepare the daily, weekly and monthly call reports
• Develop the MIS reports and conduct needed analysis for all operational figures.
• Conduct performance analysis and identify the causes for deviation
• Prepare special reports related to the performance reporting as requested by management team.
• Prepare call volume analysis to support headcount forecasting.
• Perform other responsibilities as required by higher levels of supervision.
• Identify call center operational issues and suggest improvements
• Prepare operational reports and analyze data to assist and advise management
• Monitors call center performance to identify operational problems and solutions

Requirements

• Candidates should possess BSc qualification with 3 - 6 years experience.

Method of Application
Qualified and interested candidates should forward their CV to: hr@outsource.africa using the title of the job as the subject of the email