Customer Service Manager Job at Pershing Hills Elementary

Pershing Hills Elementary is an elementary school located in Lagos with a focus on Early Years and Elementary education. The school aims to build confident and creative thinkers with a relevant education for their future.

We are recruiting to fill the position below:

Job Position: Customer Service Manager

Job Location: Lekki, Lagos
Employment Type: Full-time

Role Description

• This is a full-time on-site role for a Customer Service Manager.
• The Customer Service Manager is responsible for overseeing the customer support team to ensure customer satisfaction.
• This includes managing customer inquiries, resolving complaints, and analyzing customer feedback.
• The Customer Service Manager is also responsible for maintaining accurate customer records and reports.

Qualifications

• Bachelor's Degree in Business Administration, Education, or related field
• Minimum of 3 years of experience
• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Demonstrated ability to lead and motivate a team for peak performance
• Analytical skills to evaluate customer feedback and performance metrics
• Excellent communication skills to effectively interact with customers and team members
• Experience working in a school or education setting is a plus.

Salary
N100,000 - N300,000 / month.

Method of Application
Interested and qualified candidates should send their updated Resume and Cover Letter to: hr@pershinghills.com using the Job Position as the subject of the mail.