Customer Service Manager Job Vacancy at Hausba Smarthomes Limited in Abuja
Customer Service Manager Job Vacancy at Hausba Smarthomes Limited in Abuja
Company Profile:
At HAUSBA, we deliver exceptional solutions in Home automation, Security and Smart Lighting to Residential, Commercial & Hospitality projects in Nigeria.
Our project approach is based on globally acceptable standards in the Pro-AV and System Integration industry. We are proud members of CEDIA & Infocomm.
Position: Customer Service Manager
Typical activities will involve;
- keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- handling customer complaints or any major incidents, as long as it involves a customer.
- keeping accurate records of discussions or correspondence with customers;
- analysing statistics or other data to determine the level of customer service the organisation is providing; ensuring continous improvement in the level of customer satisfaction.
- producing written information for customers, often involving use of computer packages/software, manuals etc;
- developing feedback or complaints procedures for customers to use;
- developing customer service procedures, policies and standards for the organisation or department;
- providing help and advice to customers using organisation's products or services;
- communicating courteously with customers by telephone, email, letter and face to face;
- meeting with management to discuss possible improvements to customer service;
- being involved in staff recruitment and appraisals;
- training staff to deliver a high standard of customer service;
- leading or supervising a team of customer service staff;
- learning about the organisation's products or services and keeping up to date with changes;
Desired Skills and Experience
Mediation and Negotiation skills.
Excellent communication skills.
Leadership and managerial skills
METHOD OF APPLICATION
Click here to Apply
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