Customer Service Officer Job at Trustfund Microfinance Bank Limited

Trustfund Microfinance Bank Limited was incorporated as a wholly indigenous limited liability company poised to provide customers with the financial support to alleviate poverty using dedicated and well motivated staff. We are committed to being among the top micro finance banks in Nigeria. Our range of products and services are unique and they are designed to be relevant to the entrepreneur in both micro, small and medium enterprise. They cut across Microsavings, Loans, Microlease, Capacity building, Financial advisory services and Enterprise Banking.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Provide feedback on the efficiency of the customer service process
• Candidates in Lekki, Ajah, CMS are preferred.

Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: info@moneytrustmfb.com using "ICT Officer" as the subject of the email.