Customer Service Representative - Direct Sales

Possible and Affordable is one of the best indigenous furnishing company in Nigeria.We Design, Produce and Sell furniture to suit all spaces. We also serve as the best agent for Interior Solutions/decorations that promises outstanding quality, beauty, and class to all clients at a very affordable price. We are concerned with value, functionality, and Aesthetics.

We are recruiting to fill the position of:

Job Position: Customer Service Representative - Direct Sales

Job Location: Lagos

Job Description

• Manage large amounts of incoming calls.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers of customers.
• Handle product recalls/ Attempt to persuade customer to reconsider cancellation.
• Inform customers of deals and promotions.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies
• Compile reports on overall customer satisfaction

Qualifications /  Requirements

• Minimum of OND
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively