Customer Service Representative Job at Brenntag Group

Brenntag is the number one chemical distributor in the EMEA region (Europe, Middle East and Africa). With its full-line portfolio of industrial and specialty chemicals and its broad range of services, Brenntag’s business model goes far beyond pure distribution. We fulfill a value-adding function in the chemical industry’s supply chain, connecting manufacturers and users of chemical products in a winning partnership.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job ID: JR104482
Job Location: Lagos
Employment Type: Full Time (Onsite)

Your Role

• Brenntag Nigeria is looking for a Customer Service Representative who will be responsible for internal sales administration and coordination in line with the company’s customer value proposition.

Responsibilities

• Sales order processing – accurate capturing and processing of sales orders onto ERP system
• Report discrepancies with sales orders in terms of margins, stock levels, etc.
• Back-order monitoring and processing
• Assist with inventory management by monitoring and reporting unusual orders, new opportunities and customer requirements in terms of usage, quantity, etc.
• Ongoing communication with Account Managers to ensure optimization of stock availability
• Liaise with customers and operations on the tracking and progress of deliveries, informing customers of any unforeseen delays
• Handle customer queries and enquiries.
• Provide feedback to Account Managers, on customer activities/complaints concerning their portfolio of customers.
• Identify sales leads and refer to relevant Account Managers
• Minimise daily operational costs and wastage (credit notes)
• Build and maintain relationships with internal and external customers
• Maintain customer service and quality standards.
• Weekly and monthly reporting according to required standards.
• Up-to-date and accurate document management
• Compliance with company implemented policies, procedures Safety, Health and Environment standards

Education & Experience

• Diploma / National certificate in Business Administration preferred
• 2 - 4 years of experience in chemical industry advantageous
• Must be computer literate in MS office.
• Working knowledge of SAP advantageous.

Skills:

• Attention to detail.
• Communication
• Problem solving and analysis
• Customer service/centricity
• Team player.

Our Offer

• Competitive and fair salary
• Professional development opportunities.