Customer Service Representative Job at Lady Biba

Lady Biba is a fashion brand that produces ready-to-wear corporate clothings. We are a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Okota, Lagos
Employment Type: Full-time

Job Description


  • We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.
  • Candidates with strong communication skills who can make customers feel welcome with a skill of closing sales will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
  • Ultimately, you will ensure that all customers that visit any of our social media platforms get prompt response to all their enquiries and are satisfied.

Responsibilities

  • Respond to customers’ questions and concerns and provide answers or responses.
  • Provide accurate information (e.g. product features, pricing and after-sales services).
  • Conduct price and feature comparisons to facilitate purchasing.
  • Review customer accounts and make changes, if necessary.
  • Handle returns or complaints.
  • Record details of customer contacts and actions taken.
  • Inform customers about discounts and special offers.
  • Cross-sell products and Provide information about products and services.
  • Provide excellent customer service (especially during peak times).
  • Take orders, calculate charges, and process billing or payments.
  • Provide customer feedback to your manager.
  • Stay up-to-date with new products/services.

Requirements

  • B.Sc in Marketing or related field is a plus.
  • 2 - 5 years of proven work experience as a Customer Success Representative or similar role.
  • Knowledge of social media platforms, especially instagram.
  • Knowledge of the admin part of shopify and wordpress.
  • Basic math skills.
  • Track record of achieving sales quotas.
  • Excellent communication skills, capable of building trusting relationships.
  • Understanding of the retail sales process.
  • Familiarity with consumer behavior principles.
  • Knowledge of data entry using goggle sheets.
  • Ability to perform in fast-paced environments.
  • Must be living around Okota and environs.

Method of Application
Interested and qualified candidates should send their CV to: hr@ladybiba.com using the Job Position as the subject of the mail.