Customer Service Representative Job at Viva Flowers

Viva Flowers, a flower company that offer great floral services for all occasions, is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki Phase 1, Lagos

Description

  • VivaFlowers is currently seeking a customer-centric individual to join their team as a Customer Service Representative.

Responsibilities
Customer Interaction:


  • Handle customer inquiries, concerns, and requests via various communication channels (phone, email, chat).
  • Provide accurate and timely information to customers, ensuring a positive experience.

Order Processing:

  • Assist customers with order placement, modifications, and tracking.
  • Collaborate with other departments to ensure timely and accurate order fulfillment.

Issue Resolution:

  • Address customer complaints and resolve issues promptly and effectively.
  • Escalate complex cases to the appropriate departments for further investigation.

Product Knowledge:

  • Develop a deep understanding of our products and services to effectively assist customers.
  • Provide product information and recommendations based on customer needs.

Documentation:

  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Generate reports on customer service performance as needed.

Qualifications

  • Candidates should possess a BSc, HND or OND.
  • Previous experience in floral customer service is an advantage.

Requirements:

  • Proven experience in a customer service role.
  • Problem-solving abilities and a proactive approach to customer satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in using customer service software and Microsoft Office.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: vivaflowers.ng@gmail.com using the Job Position as the subject of the email.