Customer Success Officer Job at Termii

Termii is a communications platform that allows African businesses to send messages to anyone across SMS, email, voice, and instant messaging channels. With Termii businesses can verify customer identity & transactions, send product notifications to customers and generate personality and engagement insights from customer transactions.

We are recruiting to fill the position below:

Job Position: Customer Success Officer
Job Location: Lagos
Employment Type: Full-time

Main Duties and Responsibilities


  • The Customer Success Officer will report to the Customer Success Manager with dotted reporting lines to the General Manager.
  • The main duties and responsibilities of the Customer Success Officer shall include.

Key Responsibilities

  • Champion the onboarding of new customer accounts; and ensure successful implementation for the lifetime of each account.
  • Ensure platform adoption by providing our customers with necessary insights
  • Collaborate with Sales, Product and Engineering team and support all renewals and expansion opportunities
  • Build relationships and maintain the health of your accounts throughout the customer lifecycle
  • Register customers ID across all channels and ensure to follow up on the registration status before proceeding to testing.
  • Leverage technology, tools, and automation to manage your book of accounts at scale
  • Proactively conduct frequent customer pulse checks to improve our product and service offerings teams regarding product and service improvements.

Requirements

  • B.Sc. in English, or any Social Science field.
  • Proven work experience (Minimum of 1 year) as a Customer Success representative or similar role
  • Excellent communication skills
  • Stakeholder / People Management Skills.
  • Relevant Certification (e.g ITIL) is a plus
  • Ability to work under pressure
  • Strong demonstration of emotional intelligence
  • Fluency in French is an added advantage.

Benefits and Perks

  • In addition to national and state observed holidays, team members get 20 days paid time off.
  • Paid study leave days of up to 10 days per year
  • Paid sick days of up to 10 days per year
  • Health Insurance Coverage (HMO)
  • Gym Membership
  • Daily Light refreshments at the office
  • 13th month pay
  • Hybrid Work Structure (3 days remote, 2 days On site)
  • Paid parental leave days for new parents (i.e Maternity/Paternity leave)
  • Celebration benefits (Birthday, Wedding, Childbirth)
  • Monetary Support (in the event of loss of a loved one)
  • Learning and Development opportunities.

Method of Application
Interested and qualified candidates should send their CV to: careers@termii.com using the Job Position as the subject of the mail.