Customer Support Executive Job at HealthPoint

HealthPoint is a health plan retail platform that provides affordable health insurance plans for the African populace. Our mission is to promote health inclusiveness in Africa by making healthcare more accessible and affordable to everyone.

We are currently recruiting to fill the position below:

Job Position: Customer Support Executive
Job Location: Lagos

Job Description

• Help potential customers evaluate and judge the merits of various health plans to help them select the most appropriate type of coverage for their unique individual needs.
• Answer questions with regards to premium payment and billing; this include explaining statements, helping customers understand various health insurance paperwork and answer questions with regards to health insurance premium payments.
• Process complaints, following established guidelines.
• Gather and verify customer information, data entry, assist customers to resolve issues such as billing inquiries, processing of payments and explaining new products and services offered.
• Ensure customer satisfaction and assist them with issues/concerns related to their health.
• Make decisions as needed off-hours or without supervision to ensure an uninterrupted supply of service to customers.
• Receive letters, packages and send them to appropriate persons.
• Perform basic administrative and clerical duties.
• Organize and maintain files and records; update when necessary
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Requirements

• Preferred candidates must be smart,articulate and empathic
• Qualification: OND
• Candidates must reside on the Island.
• Preferred Years of Experience: One year. Prior experience in an health insurance company will be an added advantage.

Salary
N30,000/month.

How to Apply
Interested and qualified candidates should send their CV to: kunbi.adekunle@fleetpartners.ng using the "Job Title" as the subject of the mail