Customer Support Officer
Tros Technologies Limited - Our client, a Lottery company, is recruiting for suitable qualified candidates with a flexible working arrangement to fill the position below:
Job Position: Customer Support Officer
Job Location: Lagos
Position Objectives
- Develop and implement all services and products for customers
- Provide 1st line support to customers via the web, telephone, online chat and face to face.
- Identify and capture revenue opportunities for business.
- Independently establish and grow new or existing  customer base.
- Communicate effectively with peers, superiors, and other personnel.
- Provide ongoing support to customers
- Effectively address , follow up and resolve customers complaint
- Promotes new services and offers to interested customers
- Troubleshoot or transfer technical issues to technical expert
- Build relationship with customers based on respect, understanding and service to their needs
Candidate Requirements
- Minimum 2 years experience as a customer support agent preferably in a lottery company.
- Strong prospecting skills and extensive customer support experience.
- Excellent communication skills (oral, written and presentation).
- Proficient use of PC hardware and software (MS Office suite of applications).
- Proficient in the use of internet for communication and research.
- Ability to cultivate and develop long term profitable industry relationships.
- Ability to work with little or no supervision
- Adequate interpersonal and organisational skills
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