Customer Support Officer / Representative Job at VividTech Solutions and Services

Vivid-Tech Solutions and Services is Nigeria's foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested subscribers to our services use our special alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.

We are recruiting to fill the position below:

Job Position: Customer Support Officer / Representative - Female
Job Location: Surulere, Lagos
Employment Type: Full-time

Job Responsibilities

• Provide first layer of support to our customers by picking up calls and attending to their requests
• Ensure prompt handling of customer’s request and resolving of issues pertaining to the quality and accessibility of our services at all time.
• Interface with the customers and deduce pain points as expressed by the customers
• Ensures prompt and accurate delivery of services to customers at scheduled times and periods of the day
• Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage.

Requirements

• The position is open to SSCE and OND Holders
• Must be ready to work on Saturdays
• Computer literacy is required.
• Must have excellent communication skills.
• Interested candidates should reside within Surulere axis and its environs.

Method of Application
Interested and qualified candidates should send their CV to: rorhiabor@vivid-tech.com using the Job Position as the subject of the mail.