First Bank of Nigeria Recruitment at Head, Credit Card

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Position: Head, Credit Card
Ref Id: 1900002P
Job Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

• To drive business growth, market penetration, adoption of Credit cards in existing and new markets

Duties & Responsibilities

• Develop strategies and activities that will drive activation/activity of Credit cards
• Periodic Product review, market intelligence and profiling of market peers to ensure bank remain competitive in all aspect of the product offerings.
• Develop marketing communication materials to Internal and external customers using weekly tips, flyers, media adverts, monthly Newsletter and other communication channels
• Ensure expiring cardholders are contacted one month to expiration date with card re-issued
• Cross-sell & up-sell Credit Cards product to existing & potential customers by collaborating with marketing teams (SBUs) to cross sell Credit cards i.e. Private Banking, Corporate, Retail and Institutional Banking etc.
• Prepare, Review, and give proposals/ presentations to customers
• Ensure weekly reports for card issuance, activation, usage, and expiring cards are analyzed for follow up
• Get reports on weekly issues logged and resolution from E-Business services
• Ensure income are properly captured for Credit cards
• Quarterly training of Ebusiness regional officers and front end officers to improve process
• Manage internal stakeholders and special projects relating to Credit cards
• Supervise Team Members of Credit card

Challenges:

• Knowledge gap of front officers at branches
• Ownership of products at branch level

Planning:

• None

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: 3
• Staff costs
• Costs that you control
• Income that your Division generates (if any)
• Fee Income: N/A
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators:

• Number of Credit Cards Issued
• Number of Activated Cards
• Active Card Ratio
• Card Revenue Target Achieved
• Card product development / rollout
• Channels Transaction Volume/Value Drive
• Adoption Rate of Internal customers
• Product Training Time
• Staff Productivity/Innovativeness
• Internal /External Customer Satisfaction
• Customer Retention i.e. re-issuance of expired cards
• Product Awareness via email, teasers, email, SMS
• Affiliate/Scheme Card relationship
• %age achievement of market share target for the period

Job Requirements
Education:

• Minimum Education: First Degree in any relevant numerate discipline; Higher Degrees/Professional Certifications (an added advantage).

Experience:

• Minimum of 7 Years cognate experience in Card Business/Operations

Key Competency Requirements
Knowledge:

• Basic banking operations
• Basic electronic payment card
• Industry knowledge
• Basic computer skills.
• Basic Selling/Marketing skills

Skill/Competencies:

• Interpersonal skills
• IT and Computer appreciation
• Communications skills(written and oral)
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Human Relations skills
• Supervisory skills
• People management
• Team building
• IT flair
• Leadership
  Click here to Apply