Head of Customer Service Job at Liebherr Group

Liebherr Group today is a leading manufacturer of construction and mining equipment established in 1949, but also supplies innovative user-oriented products and services in many other fields. The family-owned enterprise employs 46,000 people in over 135 companies worldwide.

We are recruiting to fill the position of:

Job Position: Head of Customer Service (m/f/d)

Reference No.: 26118
Job Location: Lagos, Nigeria
Employment Type: Full time

Tasks

• Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
• Conduct research of local market and business activity including local competitors, price levels and economic development of customers 
• Hiring and dismissal of Customer Service employees together with the Divisional Manager and the Head Office
• Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
• Price negotiations and conclusion of service contracts
• Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies (service and parts turnover, personnel, investments, marketing budget, etc.)
• Implement the Customer Service strategy 
• Follow-up on the state of the customer´s equipment and advise best way forward for their proper maintenance
• Advise customers on best maintenance practices according to OEM manuals
• Management of a team of Customer Service employees

Qualifications 

• Successfully completed technical or economic education (strong technical background)
• Several years of professional and leadership experience in a comparable service position
• Strong customer orientation and distinctive communication skills
• Proficiency in spoken and written English are required (French is a plus)              
• Willingness to travel worldwide
• Self-organized and a cooperative style of working
• A current driver’s license