Head of Operations Job at Hamilton Lloyd and Associates
Hamilton Lloyd and Associates - Our client is a Financial Technology company. Due to internal expansion, they are looking to fill the position below:
Job Position: Head of Operations
Job Location: Lagos
Reports to: Chief Operating Officer
Job Summary
- The Head, Operations is responsible for driving and nurturing an environment of operational excellence and continuous process improvement
- Ensures all processes and transactions are executed correctly, minimizing risk and maximizing quality of service
- He/she identifies and maps all operational processes, measures and analysis performance, and monitors and strengthens controls to reduce risk
- This position currently supervises 2 Managers and must take ultimate responsibility for the performance of each of those teams. It is expected that this department will grow significantly over the next 2 years.
Job Responsibilities
- Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
- Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
- Implement quality assurance measures to improve business monitoring
- Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
- Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
- Ensure compliance with regulatory requirements relating to the company’s operations
- Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
- Implement quality assurance measures to improve business monitoring
- Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
- Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
- Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
- Ensure that technical and operational procedures and business continuity plans are maintained regularly
- Develop new and improved service delivery channels which meet customer’s needs
- Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
- Provide team leadership and development through mentoring, manpower planning and skill set development.
Desired Skills & Experience Education
- A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
- A Postgraduate Degree highly desirable
- Extensive relevant experience with reputable organizations (Banking or Fintech)
Person Specification
- Must be self-motivated and demonstrate a sense of ownership
- Must have a metrics-driven and reconciling mind-set
- Must have excellent execution skills
- Must be innovative and in tune with industry/market developments, ever searching for better ways, effectiveness and efficiency
- Must be process driven and constantly looking ways to optimize
- Must be capable of excelling and leading others in a dynamic, fast-paced, growing environment with significant regulatory demands and oversight
- Possess excellent interpersonal and organizational skills
- Must demonstrate exceptional analytical and quantitative skills
- Must be able to manage time, prioritize tasks and work under pressure.
- Must possess relationship building, negotiation, problem solving and troubleshooting skills
- Must demonstrate excellent leadership with the ability to provide clear, direct and authoritative direction to others.
- Must have excellent communication skills (both verbal and written).
Key Skills and Competencies:
- Knowledge of consumer finance procedures and policies
- Ability to translate regulatory requirements into operational plans and actions
- Good understanding of operational risk analysis
- Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
- Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
- Proven record of balancing risk and making sound decisions while achieving business goals
- Good interpersonal, leadership and team management skills
- Good project management and organizational skills
- Passionate, self-motivated and driven
- Innovative, ability to think outside the box.
Method of Application
Interested and qualified candidates should send their updated CV to: recruitment@hamiltonlloydandassociates.com using the Job Title as the subject of the mail. The body of the mail should outline Total years of relevant experience to the role, Location and Age.
Note
- Please read Role necessities very carefully and apply if qualified
- Only qualified candidates will be contacted.
- If after 2 weeks of application you do not hear from us, kindly consider your application as unsuccessful.
- For more info, contact Success Nwosu: recruitment@hamiltonlloydandassociates.com
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