Helpdesk Supervisor Job at So Fresh
So Fresh is a healthy food company with operations across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible; hence, we create tasty, fresh, delicious healthy food options.
We are recruiting to fill the position below:
Job Position: Helpdesk Supervisor
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- Serve customers by providing product and service information.
- Resolve customers’ concerns, complaints and obtain feedback.
- Train and mentor, the online sales and helpdesk team on company standards and expectations
- Cross-sell and up-sell product items.
- Ensure sales are closed at the stipulated time.
- Provide leadership, coaching and direction to the Online sales team.
Requirements
- Candidates should possess a B.Sc or HND certification in a relevant field
- 2 -3 years of experience in a customer service role in the food/retail industry
- Willingness to work on a shift basis and weekends
- Possess excellent telephone etiquette.
- Ability to remain professional and courteous with customers at all times
- Experience coaching and supervising a team is desirable.
- Working knowledge of customer service principles & practices
- Computer literacy is highly required.
Salary
N80,000 - N120,000 / Month.
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