Human Resources Relationship Manager (FMCG) Job at Mactay Consulting

Mactay Consulting is the leading management consulting firm in Nigeria, providing HR Consulting, Learning & Development Solutions, Outsourcing and Contact Centre Solutions.

We are recruiting to fill the position below:

Job Position: Human Resources Relationship Manager (FMCG)
Job Location: Lekki, Lagos
Employment Type: Full-time
Sector: Consulting

Job Summary

• The Strategic Relationship Manager (FMCG Sector) is responsible for managing and deepening strategic partnerships with key clients in the fast-moving consumer goods (FMCG) industry.
• The ideal candidate brings strong experience in manpower outsourcing, workforce planning, and relationship management, with proven success in navigating the unique dynamics of the FMCG sector.

Responsibilities
Client Relationship Management:

• Serve as the primary liaison between clients and the organization for all manpower outsourcing-related matters.
• Build and maintain strong, trust-based relationships with key decision-makers and client stakeholders.
• Address and resolve client escalations promptly and professionally.
• Understand clients’ business models, culture, and workforce needs to deliver tailored support.

Strategic Account Growth:

• Identify and develop opportunities to expand services within assigned FMCG accounts.
• Collaborate with the Business Development and Operations teams to cross-sell and upsell manpower solutions.
• Support contract renewals, pricing negotiations, and client retention strategies.
• Monitor competitive activity and market dynamics to retain key accounts.

Workforce Planning & Talent Strategy:

• Partner with clients to understand workforce planning cycles, project timelines, and headcount forecasts.
• Provide strategic advice on talent acquisition, skills alignment, and productivity improvement.
• Work with internal teams to align talent pipelines with seasonal or urgent staffing needs.

Operational Oversight & Service Excellence

• Ensure compliance with agreed SLAs, KPIs, and client service standards.
• Monitor performance of deployed staff and coordinate with operations to resolve issues.
• Analyze service delivery data and generate periodic reports on attrition, fulfilment rates, and client satisfaction.

Industry & Regulatory Knowledge

• Maintain strong awareness of labor trends, compliance requirements, and HR regulations relevant to FMCG outsourcing.
• Keep clients informed about legal updates that may affect workforce planning or employment terms.

Requirements

• Bachelor’s Degree from an accredited university in Business, Human Resources, Social Sciences, or a related field.
• 5–7 years of experience in manpower outsourcing, client relationship management, or workforce solutions.
• Minimum of 3 years in a mid-level management role with direct client-facing responsibilities.
• Experience working with or servicing clients in the FMCG sector is highly desirable.
• Background in HR outsourcing or staffing agency operations is a significant advantage.
• In-depth understanding of manpower outsourcing and workforce strategy.

Salary
Negotiable.

Method of Application 
Interested and qualified candidates should send their application and CV to: recruitment@mactay.com using the Job Position as the subject of the email.