IT Manager - Hardware / Networking Job at SupportPro by Salesplat

SupportPro by Salesplat - Our client, a top leading EdTech brand, is recruiting to fill the position below:

Job Position: IT Manager - Hardware / Networking

Job Location: Lagos
Work mode: On-site, Full-time
Background: Hardware/Networking, EdTech

Job Description


  • Our client is currently seeking a highly skilled IT Manager specializing in hardware and networking to oversee the brand’s IT infrastructure and ensure optimal performance and reliability.
  • As the IT Manager - Hardware/Networking, you will be responsible for managing and maintaining brand's hardware and networking systems.
  • Your role involves overseeing the installation, configuration, and maintenance of hardware components, as well as managing network infrastructure to ensure seamless connectivity and data security.

Responsibilities

  • Procure, install, and maintain hardware components such as servers, desktops, laptops, printers, and peripherals.
  • Manage hardware inventory, including asset tracking and lifecycle management.
  • Ensure compliance with security policies, procedures, and regulatory requirements.
  • Administer operating systems, including Windows, Linux, and macOS, ensuring software updates and patches are applied in a timely manner.
  • Manage user accounts, permissions, and access controls.
  • Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Monitor network performance and troubleshoot connectivity issues.
  • Implement and maintain security measures to protect the organization's IT assets and data.
  • Implement backup solutions to ensure the integrity and availability of data.
  • Develop and maintain disaster recovery plans and procedures.
  • Liaise with hardware and software vendors to procure IT equipment and services.
  • Manage vendor relationships and contracts, ensuring service level agreements are met.
  • Provide technical support and troubleshooting assistance to end-users, resolving hardware and networking issues promptly.
  • Collaborate with helpdesk and support teams to address user concerns.
  • Maintain documentation of hardware configurations, network diagrams, and IT procedures.
  • Generate regular reports on IT infrastructure performance, security incidents, and maintenance activities.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, or a related field; relevant certifications are a plus.
  • 5+ years of proven experience in IT management, specializing in hardware and networking.
  • Strong knowledge of network protocols, routing, and switching technologies.
  • Experience with server and desktop operating systems, virtualization, and cloud computing.
  • Familiarity with cybersecurity principles and best practices.
  • Excellent communication, leadership, and problem-solving skills.