Operations Manager Job at Xpedient Services
Xpedient Services is a leading indigenous human resource management firm, empowering businesses of all sizes to thrive. We go beyond traditional HR services, offering a comprehensive suite of solutions to streamline your operations, cultivate a high-performing workforce, and achieve your strategic goals.
We are recruiting to fill the position below:
Job Position: Operations Manager
Job Location: Lagos
Employment Type: Full-time
Job Description
- As the Operations Manager, you will play a pivotal role in ensuring the seamless functioning of all operational aspects within our beach resort.
- Your responsibilities will encompass overseeing various departments, maintaining high standards of service quality, and optimizing efficiency to enhance the guest experience.
Key Responsibilities
- Strategic Planning:Develop and implement strategic plans to achieve operational objectives, aligning with the resort's overall goals and vision.
- Team Leadership:Provide leadership and guidance to department heads and staff, fostering a culture of excellence, teamwork, and guest satisfaction.
- Guest Experience Management:Monitor and enhance the guest experience by ensuring exceptional service delivery across all resort amenities and facilities.
- Financial Management:Manage operational budgets effectively, control costs, and identify opportunities for revenue growth and cost-saving initiatives.
- Facilities Maintenance:Coordinate maintenance activities and repairs to preserve the functionality and appearance of resort facilities, including accommodations, recreational areas, and common spaces.
- Staff Training and Development:Implement training programs to enhance staff skills and knowledge, promoting continuous improvement and career development opportunities.
- Vendor Relations:Establish and maintain positive relationships with vendors, contractors, and suppliers to facilitate smooth operations and obtain competitive pricing and terms.
- Quality Assurance:Maintain and uphold high standards of cleanliness, safety, and hygiene throughout the resort premises, ensuring compliance with regulatory requirements.
- Inventory and Procurement:Oversee inventory management and procurement processes to ensure adequate stock levels and timely supply of goods and services.
- Crisis Management: Act decisively and effectively in response to emergencies or unexpected situations, ensuring guest and staff safety and minimizing disruptions to operations.
Requirements
- Bachelor's Degree in Hospitality Management, Business Administration, or relevant field.
- Proven experience in a managerial role within the hospitality industry, preferably in a beach resort environment.
- Solid understanding of hospitality operations, financial management, and guest service principles.
- Proficiency in relevant software applications for reservations, inventory, and financial analysis.
- Strong leadership skills with the ability to inspire and motivate teams.
- Excellent communication and interpersonal abilities.
- Flexibility to work irregular hours and weekends as required.
Method of Application
Interested and qualified candidates should send their CV to: shalom.aig-ogbeifun@xpedient.services copying careers@xpatriateservices.com using the Job Position as the subject of the mail.
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