Reservationist Job at Accor Hotels

Accor Hotel is a French multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties. It is the largest hospitality company in Europe and the sixth-largest hospitality company worldwide.

We are recruiting to fill the position below:

Job Position: Reservationist

Job Location: Lagos
Job Type: Full-time
Job Category: Rooms

Job Description


  • Deal with and process all reservations according to room rate availability, ensuring that full and accurate details are obtained and input accordingly into the system.
  • Update reservations and amendments, making sure all bookings are accurate.
  • Ensure that the companies credit policy is adhered to at all times
  • Confirm bookings
  • Cross check the arrivals list to ensure accuracy
  • Ensure that all the relevant documentation and information is compiled and forwarded to reception as required.
  • Ensure that the correct information is captured onto the system
  • Ensure that all correspondence relating to bookings is filled in logical order.
  • Deal with customers and potential customers telephonically.
  • Ensure that the correct information is provided to clients and potential clients.
  • Ensure that all administrative procedures are completed correctly and timeously.
  • Adhere to company policies and procedures at all times.

Qualifications

  • ND, HND B.Sc or its equivalent
  • At least 2 years of experience in similar position
  • Verbal and written English skills