Service Desk Support Officer Job at International Energy Insurance

International Energy Insurance (IEI) Plc commenced business as Nigeria’s first Energy-focused Insurance Company, experts in first class underwriting solutions for offshore and onshore risks, as well as general insurance business. The Company’s security is backed by a consortium of local and foreign re-insurers led by African Reinsurance Corporation. We are licensed and regulated by the National Insurance Commission (NAICOM).

We are recruiting to fill the position below:

Job Position: Service Desk Support Officer

Job Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

• Ensure logging and follow-through to resolution of all incidents and service requests on the IT ServiceDesk solution
• Generate scheduled and on-demand reports on IT service levels delivery
• Follow up on all logged incidents and service requests to resolution
• Ensure optimal utilization of the IT Service Management tools
• OS Support - Windows, MacBook, Windows Server 2012 R2, 2016, CentOS
• Provide support of Microsoft products such as Office (various versions)
• Troubleshoot, diagnose, and resolve technical hardware, software and/or network issues
• Be responsible for maintaining the web/video conferencing and collaboration applications; Zoom, Microsoft Teams
• End user and product support for printers and photocopiers
• Provision of onsite and/or remote troubleshooting and support to end-users
• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Escalate unresolved problems to a higher level of support
• Record events and problems and their resolution in logs
• Provide one on one training when requested
• Manage the IT recycle program for the organization
• Be the first point of contact for staff on collection of new hardware and replacement of Hardware.
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• Ensure the IT Assets inventory is kept up to date

Educational Qualification & Trainning

• A Bachelor’s Degree in information technology, computer science, or related field.
• Minimum of 2-4 years of Work experience.

Skills and Abilities:

• First line software maintenance and support (Email and Collaboration Platform, Network Infrastructure and other IT Hardware and Peripherals)
• Possessing specialist knowledge of operating systems, devices, applications and software
• Possessing knowledge of IT service management processes

Method of Application 
Interested and qualified candidates should send their Applications to: recruitment@ieiplcng.com using the Job Position as the subject of the email.