Account Manager

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African corporate connectivity and telecommunications provider that has brought affordable and reliable connectivity to Africa since 1992. In that time, we have built strong relationships in the sectors that are driving the continent’s economic growth; helping them stay connected across Africa, and to the rest of the world.

We are recruiting to fill the position below:

Job Position: Account Manager
Job Location: Lagos
Department: Business Development Group
Reporting to: Business Development Manager: SME& Large Enterprise
Employment Type: Permanent
Job type: Full-time
Band: Band H

Key Roles

• The Job holder is responsible for Sales/Sales Management for both new business development and management and growth of business in existing clients.
• Develop relationships with customers for future development.
• Maintain strength of Vodacom image and quality in front of Customer.

Key Responsibilities

• Identify sales prospects
• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
• Identify new business and ways to increase revenue share of within existing accounts.
• Monitor account performance and ensure that the set targets are met.
• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for assigned accounts and develop revenue stream
• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to Business Development Group General Manager.
• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.

Communication and Work Relationship:

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively and politely with mutual respect
• Maintain professional internal and external relationships that meet company’s core values.
• Proactively establish and maintain effective working team relationships with all other departments.
• Have a good understanding of customer and market dynamics and requirements

Innovation and change:

• Acts as voice of the customer within Vodacom to ensure that customers views and needs influence our marketing mix including product / proposition
• Supported by Innovation Workshops and Forums, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

Qualifications

• The preferred candidate must have Bachelor's degree from a reputable university. An MBA will be an added advantage.
• The job requires 3-4 years post NYSC sales working experience, successful key accounts/enterprise solution selling preferably in the Telecoms industry.
• Experience in managing strategic business across public and Enterprise sectors will be of advantage
• Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations and technical sales is required

Competencies
Knowledge:

• Deep understanding of the Nigeria Public Sector, Customer business, its market and industry alongside key decision-makers and influencers in account organisation
• Develop account Plan which is shared within Vodacom and ideally with customer
• Set-up long-term relationship strategy including involvement of Vodacom C-levels; this includes C-level briefings and De-briefings
• Develop a Winning Complex Sales (WCS)) opportunity roadmap for each relevant top tier opportunity
• Setup and maintain Share-of-Wallet report together with customer contracts and expiration.

Key strengths:

• Business relationship management skills.
• Excellent negotiation skills.
• Excellent communication skills
• People management.
• Proven sales and business networking skills.
• Strong quantitative and Business analysis skill.
• Attention to details.