Account Relationship Manager Job at Fidelity Bank Plc

Fidelity Bank Plc began operations in 1988 as Fidelity Union Merchant Bank Limited. By 1990, it had distinguished itself as the fastest growing merchant bank in the country. However, to leverage the emerging opportunities in the commercial and consumer end of financial services in Nigeria, in 1999, it converted to commercial banking and changed its name to Fidelity Bank Plc. It became a universal bank in February 2001, with a license to offer the entire spectrum of commercial, consumer, corporate and investment banking services.

We are recruiting to fill the position below:

Job Position: Account Relationship Manager

Job Location: Lagos
Employment Type: Full-time

Role Description

• This is a full-time, on-site role for an Account Relationship Manager located in Apapa.
• The Account Relationship Manager will be responsible for managing client accounts, developing and maintaining positive relationships with clients, identifying opportunities for account growth, and ensuring customer satisfaction.
• Daily tasks include handling client queries, preparing reports, coordinating with internal teams, and conducting reviews to monitor client account activities and performance.
• The role involves a high level of interaction with clients, requiring excellent communication and interpersonal skills.

Qualifications

• Account management and client relationship skills
• Experience in financial services, commercial banking, and/or consumer banking
• Strong communication, negotiation, and interpersonal skills
• Strong organizational and time management skills
• Bachelor's degree in Finance, Business Administration, Economics, or related field
• Analytical thinking and problem-solving skills
• Ability to prepare detailed reports and presentations
• Proficiency in using banking software and Microsoft Office
• Experience in developing strategies for account growth is a plus.