Account Specialist Job at Bolt

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Position: Account Specialist

Job Location: Lagos, Nigeria
Department: Bolt Foods

Job Description

• We are looking for an Account Specialist to join the Bolt Food team in order to build and grow strong partnerships.
• It’s an exciting once-in-a-lifetime opportunity as you would work with smart people, come up with scalable solutions to operational problems, and see the results of your work each day.

About the Role

• You’ll be responsible for building lasting relationships with our partners and driving performance improvements across the Bolt Food organisation and beyond.

Your daily adventures will include:

• Manage and expand relationships with existing small and medium providers and proactively identify further new business opportunities while ensuring strong operational KPIs.
• Ensure that all campaigns processes are in place at a city level and proactively improve overall monthly campaign performance.
• Be both data-sensitive and sales-minded in order to prepare monthly reports from our accounts.
• Work with both Partners Operations and Sales Managers to ensure that every important provider that goes online in the platform meets our quality standards.
• Renegotiate the contract's conditions such as commission rates and campaign plans with restaurants on a monthly basis.
• Observe market specific behaviour to identify strengths and opportunities for improvement and growth.
• Creating account plans to grow volumes from existing clients.
• Replying to client queries and solving their challenges.
• Work with cross functional departments to drive business growth (Campaigns, Restaurant Operations, Sales, Customer Service, Courier).

About You

• BS Degree in Business Administration, Operations or related field.
• 2-3 years of experience in account management, business consultancy, business development.
• Proven track record of client success and consistently achieving metrics and revenue targets.
• Excellent communication & written skills in English .
• You're empathic and customer oriented.
• Good analytical skills.
• Ability to interpret and present data to support decision-making.