Customer support agent Job at MBZ Technology Limited

At MBZ Technology Limited, we believe technology should empower businesses, not complicate them. Our mission is to provide entrepreneurs, SMEs, and startups across Africa and beyond with digital tools that are simple, scalable, and affordable. Driven by a vision to help businesses compete globally, MBZ Technology creates smart, connected products that solve real business challenges across operations, CRM, HR, e-commerce, and communication. Our Mission is to make technology accessible, scalable, and affordable for every entrepreneur, startup, and growing business in Africa and beyond.

We are recruiting to fill the position below:

Job Position: Customer support agent

Job Location: Nigeria (Remote)
Employment Type: Full-time (Hybrid)

Job Description

• We are looking for proactive and empathetic Customer Support Agents to join our team. You will be the first point of contact for our clients, helping them resolve issues, navigate our SaaS product, and get the most value from the solutions we provide.
• This role is perfect for someone who enjoys assisting people, solving problems, and ensuring a smooth customer experience.

What You Will Do
As a Customer Support Agent, you will:

• Respond to client inquiries via live chat, email, and phone.
• Guide users through setup, troubleshooting, and basic product usage.
• Escalate complex issues to technical support or product teams.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the team to continuously improve customer satisfaction.

Who We Are Looking For
Skills & Qualifications:

• Interested candidates should possess an OND, HND, or Bachelor's Degree.
• Strong communication and interpersonal skills
• Ability to explain technical concepts clearly to non-technical users
• Problem-solving mindset and patience in handling customer issues
• Basic understanding of SaaS or digital products is a plus
• Ability to work independently and in a team environment

Soft Skills:

• Empathy and patience with customers
• Professional and friendly demeanor
• Strong organizational skills
• Willingness to learn and adapt quickly

Work Structure:

• Remote / Hybrid (based on team needs)
• Full-time role with flexible collaboration across departments

What You Will Gain

• Hands-on experience with a growing SaaS product and its clients
• Training and mentorship from experienced team members
• Opportunity for career growth within MBZ Technology
• Competitive full-time employment with benefits.