Associate Community Manager

Iconway Media is an African consumer internet company with interests in mobile, media, commerce and advertising platforms.

We are recruiting to fill the position below:

Job Position: Associate Community Manager
Job Location: Lagos
Job Description

• We are currently in search of a tech-savvy, community manager to join our growing organisation. In this position, you will consistently develop creative content and oversee all community communications.
• Applicants should be able to grow a community and drive online and offline conversations within our community to promote brand continuity and engagement with customers.

Main Responsibilities

• Implement all social media and communication campaigns
• Liaise with development and sales departments, keeping abreast of new products and features
• Build relationships with customers, potential customers, industry professionals, and journalists in a fruitful way
• Collaborative with the digital marketing team to ensure align strategies and drive community growth
• Generate engaging, unique, and compelling text, image, and video content for social media accounts
• Manage public comments and customer queries in a timely, engaging manner
• Build community and boost brand awareness through events and other creative marketing ideas
• Keep up-to-date with digital technology trends

Key Requirements

• Work experience as a community manager or manager of groups of people at any level
• Past evidence of successfully launching community initiatives (e.g. promoting products online via forums, beginning an ambassador program, producing an event series, writing newsletters etc.)
• Knack for seeing and staying ahead of trends
• Aptitude for tracking relevant community metrics (e.g. repeat visits or inquiries)
• Excellent written and verbal communication skills
• Strong working knowledge of social media uses for management of brands