ATM Operations Support Job at PalmPay

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Position: ATM Operations Support

Job Location: Ikeja, Lagos
Job type: Full-time
Category: Logistics (Land Transport)

Job Description

• We are seeking a meticulous and customer-focused ATM Operations Support Specialist to join our team. The role involves verifying and modifying user ATM order addresses, addressing customer complaints, and collaborating with various stakeholders to ensure efficient ATM operations

Key Responsibilities

• Verify and modify user ATM order addresses for accurate delivery and traceability.
• Follow up on user complaints and abnormal problems, ensuring timely resolutions.
• Create categories for escalated user issues encountered during ATM card activation, providing personalized support and apologies as needed.
• Collaborate with the local ATM project/product team to assist Palmpay ATM users effectively.
• Perform additional tasks assigned by the line manager.

Qualifications

• Bachelor's Degree or equivalent experience.
• Previous experience in ATM operations or customer support preferred.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in relevant software and tools.