Call Center Agent

Office Everything brought to you by United Technical Projects (Nigeria) Limited, gives you a choice of world class paper, stationery, computer and other office equipment related products.

We are recruiting to fill the position of:

Job Title: Call Center Agent

Location: Lagos

Job Description

• Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Generating leads for the company.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

• Proficiency in the use of social media.
• Ability to multi task.
• Experience in call center is preferred with minimum of 1 year relevant work experience.