Call Center Agent

Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate is searching for a qualified candidate, an active and vibrant individual with good communication skill and exceptional unique attributes, to fill the position below:

Job Position: Call Center Agent
Job Location: Lagos

Job Description
Deliverables:

• Ensure high level of Customer centric attitude to provide resolution to customer concerns
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle Customers compliant, request and queries via inbound calls
• Emphasis on first level trouble shooting and concern redressal
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers' interest in products and services for all queries been attended
• Validate customers' contact details and share update require with supervisor
• Ensure relevant communication, records and data are updated and recorded
• Identifies and escalate situations requiring urgent attention to appropriate department
• Prepare daily activities reports and share with TL / Supervisor and HOD

Requirements

• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Excel knowledge(MUST)

Language Speaking:

• Hausa, Igbo, Yoruba and English
• Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
• Experience: 1-3years