Customer Data Management and Compliance Specialist Job at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Position: Customer Data Management and Compliance Specialist

Job Identification: 1053
Job Location: Lagos
Job Schedule: Full time

Job Description

• Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS (AMO, AML1 DAR queues).

Duties and Responsibilities

• Co-ordinate Customer Data Management And Compliance Support Officers in the effective capturing of all Customer Information Updates processed through IBPS  while observing due diligence and upholding bank procedures and Policies.
• Ensures that all requests flown via the  IBPS workflow are treated in a timely and effective manner to satisfy both the internal and external customers.
• Handle requests in terms of verification as it relates to setting up and deletion of all bank wide Standing instructions.
• Communicate and escalate recurring issues within the team to the Desk Head, Customer Data Management And Compliance Services while proffering possible solutions to improve customer service.
• Support the development of   ideas/strategy to be adopted in handling Customer Information Updates.
• Take overall responsibility for all Customer information Updates that were hitherto Scanned through  IBPS
• Develop strategies that will aid improvement in handling assignments for the Team.
• Handle branch enquiries and correspondence as it relates to Customer Information Update activities and Dormant reactivation requests.
• Managing effective work relationship amongst other departments within LOU
• Assist in disseminating new approvals/evolving policies of the bank to the Account management Support on documented policies, processes and procedures of the Customer Information Update to ensure continued effectiveness of the team.
• Collaborate with the Desk Head Customer Data Management & Compliance Services  in developing training as well as strategies for excellent service delivery to branches and head office departments
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Job Requirements

• Candidates should possess an HND / BSc in any discipline
• Must have 1-7 years of Relative Banking Experience.