Customer Service Relations Officer Job at Montero Group

Montero Group of Companies houses various assessment techniques that helps organizations in new employee selection as well as existing employee development. Our team of accessors is fully trained and certified

We are recruiting to fill the position below:

Job Position: Customer Service Relations Officer

Job Location: Lekki / Ajah, Lagos
Employment Type: Full-time

Job Description

• We are looking for a responsible and smart customer relation person to assist in maintaining good customers relationship, paying attention to customers needs, etc.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• High School Diploma
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: career@monterogroup.com.ng using the Job Position as the subject of the mail.