Call Center Agent at Workforce Group

Workforce Group - Our client, a reputable Insurance Company, is recruiting suitably qualified candidates to fill the position below:

Job Position: Call Center Agent
Job Location: Lagos (Island and Mainland)

Job Description

• We are currently recruiting Contact Center Agents for a reputable Company
• He/She will be the liaison between the organization and its current and potential customers
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics
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• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• OND/HND/B.Sc in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• One or two years’ experience working in a related job role.
• Must be resident in Lagos.

Remuneration

• Attractive Basic pay and other benefits.