Call Center Agent at Workforce Group


Workforce Group - Our client, a reputable Insurance Company, is recruiting suitably qualified candidates to fill the position below:

Job Position: Call Center Agent
Job Location: Lagos (Island and Mainland)

Job Description

  • We are currently recruiting Contact Center Agents for a reputable Company
  • He/She will be the liaison between the organization and its current and potential customers
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • OND/HND/B.Sc in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • One or two years’ experience working in a related job role.
  • Must be resident in Lagos.

Remuneration

  • Attractive Basic pay and other benefits.