Call Center Agent Job at Amaget Online Store

Amaget Online Store - We are one of Nigeria's leading online market place; we are a one-stop shop for all your IT needs. We launched in 2008 and our mission is to make Amaget Online Store your preferred shopping destination. We serve a retail customer base that continues to grow exponentially.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities and Duties

• Answer incoming calls and respond to customer's emails
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned.

Qualification

• Bachelor's Degree.

Salary
N40,000 - N50,000 / month.

How to Apply
Interested and qualified candidates should send their Resume in PDF Format to: recruitment@amaget.com clearly indicating the "Job Title" as the subject of your mail.

For More Information: Call - 08156134050