Call Center Representative Recruitment at JobMax

JobMax is a fast paced human resource business solutions firm with an array of value offerings to Corporate organisations.

We are recruiting to fill the position below:

Job Position: Call Center Representative

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements

• Minimum of an HND / Bachelor's Degree in any Social Science discipline with at least 2 years relevant work experience.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.

Method of Application
Interested and qualified candidates should send their CV to: jobmaxrecruiters@gmail.com using "Call Center Representatives" as the subject of the mail.