Call Centre Agent Job at ConSol Limited

ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.With over 13 years of experience working with leading brands across 17 industries in Nigeria, our consulting service is focused on helping you effectively acquire, satisfy, engage and retain your customers through your contact centre operations.

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and articulate Customer Service Representative to join our team.
• The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, social media, and in-person interactions.
• Maintain a professional, positive, and customer-focused attitude at all times.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain records of customer interactions, feedback, and transactions.
• Follow up on customer requests to ensure timely resolution.
• Support the sales and operations team with customer-related tasks.
• Ensure compliance with company procedures and service standards.

Requirements

• OND / HND / B.Sc in any discipline.
• 0–3years of experience in customer service or related role.
• NYSC members can apply.
• Must reside within Mushin, Oshodi, Ilupeju, or Gbagada axis for proximity to work.
• Excellent communication and interpersonal skills.
• Clear diction and eloquence are essential.
• Ability to multitask, stay organized, and work under pressure.
• Basic computer proficiency (Microsoft Office & internet usage).
• Strong problem-solving skills and attention to detail
• Preferably, candidates residing within Mushin, Oshodi, Ilupeju or Gbagada axis, Lagos

Preferred Skills:

• Good telephone etiquette.
• Ability to handle difficult customers with patience.
• Willingness to learn and adapt in a fast-paced environment.

Method of Application 
Interested and qualified candidates should send their CV to: apply@consollimited.com using "Customer Service– Your Name" as the subject of the email.